Terms of service

Terms of Service – KXJCustoms

By booking or using services provided by KXJCustoms, you agree to the following Terms of Service.

Services

KXJCustoms provides automotive detailing services including, but not limited to:

• Paint correction

• Ceramic coatings

• Interior detailing

• Wet sanding and restoration services

All services are performed to the highest standard possible; however, results may vary depending on the vehicle’s condition.

Bookings & Payments

• A deposit may be required to secure your booking.

• Full payment is due upon completion of the service unless otherwise agreed.

• Failure to make payment may result in the vehicle being withheld until payment is received (where legally permitted).

Cancellations & Rescheduling

• A minimum of 24–48 hours notice is required for rescheduling.

• Deposits are non-refundable but may be transferred with adequate notice.

• Late cancellations or no-shows may result in forfeiture of the deposit.

Vehicle Condition & Pre-Existing Damage

• Customers must disclose any known issues with the vehicle prior to service.

• KXJCustoms is not responsible for:

• Pre-existing paint damage, scratches, dents, or clear coat failure

• Poor previous repairs or resprays

• Thin or fragile paint that may be affected during correction

Paint Correction & Wet Sanding Risks

• Paint correction and wet sanding involve removing a small layer of clear coat.

• By agreeing to the service, you acknowledge:

• There is an inherent risk of exposing underlying layers (especially on edges or previously repaired areas)

• Not all defects can be safely removed

• KXJCustoms will always prioritise paint safety over defect removal.

Ceramic Coating

• Ceramic coatings require proper aftercare to maintain performance.

• KXJCustoms is not responsible for coating failure due to:

• Improper maintenance

• Automatic car washes

• Environmental exposure or neglect

Customer Satisfaction

• Any concerns must be raised within 24 hours of service completion.

• KXJCustoms will be given the opportunity to inspect and rectify any issues.

Personal Belongings

• Customers are responsible for removing personal items from the vehicle prior to service.

• KXJCustoms is not liable for loss or damage to personal belongings left in the vehicle.

Limitation of Liability

• To the fullest extent permitted by law, KXJCustoms shall not be liable for:

• Indirect or consequential losses

• Pre-existing issues worsened during service

• Liability is limited to the value of the service provided.

Refusal of Service

KXJCustoms reserves the right to refuse or stop service if:

• The vehicle is deemed unsafe to work on

• Conditions are unsuitable

• The customer is unreasonable or abusive

Contact Information

For any questions or concerns, please contact:

KXJCustoms

Email: kxjcustoms@gmail.com

Call: 0406 479 370